Common questions

Often within a few days, and urgent jobs are prioritised. We work seven days a week from 9am to 10pm, which means evenings and weekends are normal appointments here, not a surcharge.

Small repair and maintenance visits have a $50 minimum. Construction, additions and renovations are quoted separately by project after we review the scope.

No. Photo estimates and on-site estimates are both free, with no obligation.

Yes. CAD $2,000,000 in Commercial General Liability coverage. Our updated policy covers eligible work on strata common property as well as residential work. Send the project address, photos and scope of work so we can confirm eligibility with our insurance broker before accepting the job. A Certificate of Insurance (COI) is available on request. For a certificate issued for your strata corporation, send its full legal name, address and insurance requirements. We can coordinate any additional insured requirements with our broker, subject to confirmation.

Yes, for eligible projects within the agreed project scope. Our updated policy covers eligible work on strata common property as well as residential work. Send the project address, photos and scope of work so we can confirm eligibility with our insurance broker before accepting the job. A Certificate of Insurance (COI) is available on request. For a certificate issued for your strata corporation, send its full legal name, address and insurance requirements. We can coordinate any additional insured requirements with our broker, subject to confirmation.

Please send the project details. We confirm the work is within our service scope and insurance coverage with our broker before accepting a commercial job.

The project plan identifies required drawings, engineering, approvals and specialist trades. Electrical, gas and plumbing work requiring qualified contractors is coordinated with the appropriate trades. These arrangements and any separate costs are confirmed in the written scope.

E-transfer or cash. You get an invoice from the company either way.

Yes. Mandarin and Cantonese, on the phone, on WeChat and on site.